30 Mar 2020

My30DayTransformation
My 30 Day Transformation If I signed up for the #30DayBloggingChallenge, conceived and run by Sarah and Kevin Arrow, I knew what I had signed up for. I knew it would challenge me. (I had done this twice before!). But the desire to learn something new (and there’s always something new!) was always there. My 30 Day Transformation From weakling to warrior If I started with trepid...

15 Mar 2020

Cross cultural communications and the coronavirus In a world ravaged by the horrific health threat and its impact of the #coronavirus and the resulting #COVID-19, people have suddenly come to realise some home truths that are far beyond boundaries (thought those are being tested to breaking point) as each one is looking at the other for solutions. Never before has the world been more ...

05 Nov 2019

email
In the good old days of the letter, it was considered rude not to respond to one. We all have heard of stories about how great leaders not only read every letter that came their way but made it a point to ensure that they or their staff responded to them.  But thanks to the world of free communications, this etiquette is fast becoming extinct. When I joined the business world, I was ...

25 Jul 2019

So who needs customer experience? For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...

25 Jul 2019

I’ve built a stellar team that has degrees and portfolios and awards filling reams of resume pages. I’ve interviewed newbies who come with truckloads of certificates, certifications and diplomas that cover all the letters of the alphabet. I've got the skill sets, capabilities and prerequisites to run this tight shop to perfection. Truly I think I’ve arrived. And then someone from my tea...

14 Mar 2018

Cross cultural communication is one of the biggest disasters that technology has enabled. Seriously. Picture this scenario (quite a common one at that) Bob is running a very important project out of Texas, USA. His counterpart in India, Raj is now on a call with him. Here's a conversation that takes place between two people who speak English but whose communication styles are diffe...