25 Jul 2019

communications, CrossCulture, Customer Experience
So who needs customer experience? For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...
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18 Jan 2017

2017 1 Comment
If you had told me a year ago, say, in Jan 2016, that I would be running a business I would have laughed it off. But come mid-2016 I took a break from my job at Bloomberg L.P. and Abacus Yellow came into existence 3 months later! I was a good athlete at school and remained an avid fitness enthusiast. But over the years, with work and career taking priority, I had not committed myself to...
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