17 Jan 2020

LEGO model
You could brush issues under the carpet. Or you could try and find out what causes them. What you could do about them. And what the people in the organization think about them. It could be about achieving exponential growth. Or it could be about offering better service to your customers. Or it could be about improving processes within the organization. If you want an honest di...

05 Nov 2019

email
In the good old days of the letter, it was considered rude not to respond to one. We all have heard of stories about how great leaders not only read every letter that came their way but made it a point to ensure that they or their staff responded to them.  But thanks to the world of free communications, this etiquette is fast becoming extinct. When I joined the business world, I was ...