26 Jul 2019

Three Years
Three Years can mean so much Three years! It's been three years with my own venture: AbacusYellow, based on the principle of simplicity. I'm three years older, three years wiser and yes, three years more optimistic.  In the past few days, I’ve been flooded with congratulatory messages on my ‘work anniversary’ on LinkedIN. (I'm grateful to all those who sent me those messages and I've ...

25 Jul 2019

So who needs customer experience? For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...

25 Jul 2019

I’ve built a stellar team that has degrees and portfolios and awards filling reams of resume pages. I’ve interviewed newbies who come with truckloads of certificates, certifications and diplomas that cover all the letters of the alphabet. I've got the skill sets, capabilities and prerequisites to run this tight shop to perfection. Truly I think I’ve arrived. And then someone from my tea...

11 Jul 2019

LEGO model
It’s a rare opportunity to see firsthand Innovation with LEGO SERIOUS PLAY. And as a CXO keen on innovation, YOU ARE INVITED! An Exclusive CXO Roundtable on Innovation with LEGO SERIOUS PLAY Encounter face-to-face, the breakthrough facilitation methodology that is quietly taking shape the world over – one brick at a time. If you are willing to play the Innovation game, willing to...

01 Jul 2019

Cross-culture sensitization
Unaware of cross-culture sensitization During my summer internship about two decades ago, I was having a discussion with my project guide on the Indian Consumer Durables market and the psyche of a typical Indian buyer. He said, “Nishant, you are a Mumbaiker, are you not?” “Of course!” I said. “Then you don’t know anything about India”, he replied smugly. I was left gobsma...