26 Jul 2019

2019
Three Years
Three Years can mean so muchThree years! It's been three years with my own venture: AbacusYellow, based on the principle of simplicity. I'm three years older, three years wiser and yes, three years more optimistic.  In the past few days, I’ve been flooded with congratulatory messages on my ‘work anniversary’ on LinkedIN. (I'm grateful to all those who sent me those messages and I've ...
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25 Jul 2019

communications, CrossCulture, Customer Experience
So who needs customer experience?For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...
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25 Jul 2019

communications, CrossCulture, Customer Experience, Training
I’ve built a stellar team that has degrees and portfolios and awards filling reams of resume pages. I’ve interviewed newbies who come with truckloads of certificates, certifications and diplomas that cover all the letters of the alphabet. I've got the skill sets, capabilities and prerequisites to run this tight shop to perfection. Truly I think I’ve arrived.And then someone from my tea...
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01 Jul 2019

2019, CrossCulture, Training
Cross-culture sensitization
Unaware of cross-culture sensitizationDuring my summer internship about two decades ago, I was having a discussion with my project guide on the Indian Consumer Durables market and the psyche of a typical Indian buyer.He said, “Nishant, you are a Mumbaiker, are you not?”“Of course!” I said.“Then you don’t know anything about India”, he replied smugly.I was left gobsma...
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