I'd say Customer Service is way below the poverty line in our country. The desire to understand the customer is nil. The desire to please the customer is therefore completely out of question. As for addressing customer woes, sorry, not in this country. If you've not read my previous post, I suggest you read it and get back here.http://www.customerdark.blogspot.in/2012/08/shortcut-to-grow...

I may be getting old.But of late I am constantly suspicious of large organisations who are trying to do me out of my hard-earned money.Especially when I transact online.For people like me, fortunately, there are plenty of ways banks and credit card companies help in safegaurding my money. However not all these options are quick or easy or either.So when I was booking online tickets last ...