25 Jul 2019

communications, CrossCulture, Customer Experience
So who needs customer experience?For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...
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25 Jul 2019

communications, CrossCulture, Customer Experience, Training
I’ve built a stellar team that has degrees and portfolios and awards filling reams of resume pages. I’ve interviewed newbies who come with truckloads of certificates, certifications and diplomas that cover all the letters of the alphabet. I've got the skill sets, capabilities and prerequisites to run this tight shop to perfection. Truly I think I’ve arrived.And then someone from my tea...
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10 Jun 2019

2019, LEGO(R) SERIOUS PLAY(R)
The LSP Method helps teams create a landscape and play our scenarios for the future
The LEGO(R) SERIOUS PLAY(R) methodology (LSP) is a facilitated thinking, communication and problem-solving technique for organisations, teams and individuals. And this was wonderfully played out in the team-building workshop we recently did.When a team comes together, the nuances, the connections, the ripple effects are too many to fathom. How does one garner the collective potentia...
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23 Oct 2018

2018, LEGO(R) SERIOUS PLAY(R)
The LEGO® SERIOUS PLAY® MethodologyThe LEGO® SERIOUS PLAY® (LSP) Methodology is a facilitated thinking, communication and problem-solving technique for organisations, teams and individuals. It draws on extensive research from the fields of business, organisational development, psychology and learning, and is based on the concept of ‘hand knowledge’. As one of the Master Trainers of the...
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18 Oct 2018

2018
Pink. The Colour of Health and HealingPink. In view of the #MeToo, Pink is ruling right now... though not for very happy reasons. Pink has always been associated with the feminine, but pink is also the colour of health and healing.Pink. Rani Pink. It rules.It’s the colour of hope and healing, a colour that tones down the fire of red but still imbues you with the assertive...
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17 Oct 2018

2018 1 Comment
Sky BlueSky Blue is the colour of the day. In India, in Hindi, the word would be Aasmani – literally translated – that of the sky.I know sky blue is a particular light blue but empowered with Shakti (Power), and the wealth of wisdom, sky blue empowers you with not only calming effect of blue, but also the metaphor of the sky. Look at the sky, sometimes it’s clear, sometimes cloud...
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16 Oct 2018

2018
Discover the Passion in the RedSTOP! It's time for Red now!It's time to draw all your attention to the high energy, high activity, high energy colour.Think of all the brands that use red and you'll sit up and take notice."Gimme Red" proclaimed a popular brand of battery cells, some years ago - bringing in the energy, the light and the passion of the colour into the brand....
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15 Oct 2018

2018
The Purity of WhiteWhite is no colour. It's the absence of colour. Or if you spin a colour wheel all colours unite to form a lovely white light. White is all colours and yet none! Pristine. Pure. And very importantly, 'uncomplicated'. And no brand has done it better than Apple. Remember the first iPhone? And how everyone clambered for white, having had enough of their 'black'berries ...
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14 Oct 2018

2018, Branding
Welcome the flames of orangeThe colour of fire. Fire the purifier! Wherein only the good remains and the evil gets destroyed. Here's what I wrote in an earlier post:While orange is everything bright and beautiful that India and Indians stand for what’s really worth talking about is the symbolism of orange. Most people know that orange has immense religious significance because mo...
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